Field Service Operations Team Leader
Tetra Pak / Maskiningenjörsjobb / Lund
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Are you passionate about technical service and developing others?
Field Service Operations is responsible for execution of all field service related activities, resource management and competence development of Field Service Engineers and will manage all planning of resources through Central Planning and Service Administration being part of field Service Operations.
You have a good understanding and solid experience of service business and products and are truly Customer oriented. You have a technical background, demonstrated leadership abilities and you are achievement orientated.
The Field Service Operations - team leader will work in close cooperation with Customers, Field Service Operations area manager, Central Planner and TKAMs with focus on customer and employee satisfaction. You will report to the Field Service Operations area manager.
This position can be based in multiple locations but preferably in Sweden.
Main responsibilities
• Manage a team of Field Service Engineers
• Driving for employee engagement, employee satisfaction, technical improvements, high performance and utilisation
• Provide overall leadership, expertise, advice and consultancy for solving technical escalated issues
• Manage resources with regards to individual and team performance in accordance with set targets
• Manage and develop personnel in line with global processes and tools
• Drive competence development for your team
• Educate, coach, support and share experience with colleagues and customers
Qualifications
• Technical/engineering education, preferably at University level or similar
• 5-10 years of work experience as Field Service Engineer
• Knowledge in processing and food safety
• High level of mechanical and electrical competence
• High level of analytical problem solving methodology, a good understanding of service business, service products and customers needs
• People management experience is an advantage
• Self driven, highly motivated and independent personality
• Excellent negotiation skill and informal authority to motivate and influence people at all levels
• Good English command both verbal and written
• Willingness to travel
Please complete and submit your application no later than 20th of September.
For further information about the position, please contact Ian McKay at +44 1244 688049
For trade union information please contact Unionen/Margret Ahlberg at +46 46 36 5168 or Sveriges Ingenjörer/ Lars Haraldsson +46 46 36 2533.
For information about your application, please contact recruiter Maria Rasmusson at +46 46 36 17 67.
Publiceringsdatum2017-09-08Så ansöker duSista dag att ansöka är 0001-01-01
FöretagTetra Pak
AdressTetra Pak
Ruben Rausings gata
22186 LUND
Jobbnummer 3687720
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