Do you speak Swedish, Norwegian, Danish or Finnish? - MultiMind Bemanning AB - Butikssäljarjobb i Stockholm
Do you speak Swedish, Norwegian, Danish or Finnish?
MultiMind Bemanning AB / Butikssäljarjobb / Stockholm
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MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena kundservice, ekonomi, marknadsföring, HR och IT.
Customer Services - Nordic Speaking Care Line Advisor
MultiMind Bemanning recruits a Nordic Speaking Care Line Advisor for Procter & Gamble’s office in Newcastle, England. We are looking for motivated and committed individuals to join Procter &
Gamble’s consumer care line team within their UK Consumer Relations group, based in Newcastle.
Procter & Gamble is one of the worlds leading consumer company with over 100 000 employees in almost 80 countries worlwide. P&G brands touch the lives of people around the world. They provide products
and services of superior quality and value to consumers in 140 countries.  P&G has one of the largest and strongest portfolios of trusted brands, including Pampers, Ariel, Always, Duracell, Gillette,
Bounty, Folgers, Pringles, Oral-B, Wella, Head &Shoulders, Braun Charmin, Yes and Vicks.
As a Nordic Speaking Care Line Advisor you will be responsible for providing a best in class service to consumers who contact them regarding P&G brands. You will personally manage consumer contacts
via phone, letter and email in a way that drives consumer satisfaction and loyalty to the brand. This will involve handling both complaints and inquiries, ensuring contacts to be managed efficiently,
fairly and in line with Consumer Relations principles. You will also be responsible for helping to identify insights via consumer contacts that can be shared with the business to produce positive
action for the products. This is an extremely varied role dealing with a wide range of products for which you will receive extensive training.
Key Requirements:
* Fluent in at least 1 Nordic Language(Swedish, Finnish, Danish, Norwegian) and English.
* Strong decision making capability- This will involve building a clear picture of the consumer’s problem and being able to use the teams product knowledge tools, processes and your own personal
experience to make consistently good decisions
* Ability to develop strong relationships - You must be able to listen, understand and sympathise with consumers.  This is vital to ensure P&G provide consumer satisfaction but also turn their
insights into action within the business.  You will be expected to develop a clear understanding of consumer needs and motivations for contacting us.
* Competent keyboarding skills
MultiMind will interview candidates continuously, welcome with your application as soon as possible.

Publiceringsdatum
2008-04-03

Anställningstyp/arbetstider
Heltid / Tillsvidare

Ersättning
Fast

Så ansöker du
Sista dag att ansöka är 2008-04-21
Ansökan sker via företagets webbplats.

Kontakt
Philip Nordfeldt, +46 8 21 67 20

Företag
MultiMind Bemanning AB

Adress
MultiMind Bemanning AB
Gamla Brogatan 27
11120 Stockholm

Jobbnummer
182143

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