Digital CMP Manager
Ingka Services AB / Marknadsföringsjobb / Malmö
Observera att sista ansökningsdag har passerat.
Visa alla marknadsföringsjobb i Malmö,
Burlöv,
Lomma,
Staffanstorp,
Vellinge eller i
hela Sverige Visa alla jobb hos Ingka Services AB i Malmö,
Helsingborg,
Älmhult,
Linköping eller i
hela Sverige Who you are:
You are a passionate senior retail leader that has a proven background in Digital and Omni retailing. You can build and lead a high-performant team. Powered through strong thought leadership, you can set and drive a customer-centric agenda to significantly enhance the customer experience, conversion and hence the performance of our digital channels and contribute to the totality. You demonstrate a strong sense of accountability, business acumen and emotional intelligence and are a role model of IKEA's culture and values.
What you'll be doing day to day:
• As a member of Omni Meeting Points Management, strategically contribute to the agenda and ensure IKEA direction and strategies are realized.
• Lead and manage the team to provide business direction to the development and deployment of solutions, capabilities, and operational excellence of different Digital CMPs.
• Elevate the role of Digital Channels to enhance and optimize the omnichannel customer experience, creating profitable growth and positive impact.
• Accountable for the strategies and development agenda for Digital CMPs, identifying and capitalizing on emerging trends and changing customer behaviours in digital channels to stay ahead of the competition. Together with digital partner, responsible for translating the strategy to a clear roadmap to develop and improve existing and new Digital CMPs including the Web, App, Live Shopping, Social Commerce, and other new Digital channels. Also responsible for securing alignment with other Retail Areas, development assignments for IKEA and Ingka's development agenda.
• Accountable for delivering a seamless and user-friendly online shopping experience, securing optimal on-site optimization, conversion, automation, customer and back-end user experience, and the preconditions for operational excellence through developing and maintaining customer and coworker tools connected to Digital CMP.
• Accountable for the matrix(s) to the countries for the Retail Area, enabling and empowering the countries to optimize customer (and co-worker experience as applicable), to create profitable growth and positive impact.
• Accountable for the overall performance of the digital channels and it's contribution to the total performance of Ingka.
• Create an inclusive workplace founded in IKEA culture & values, where diverse people can perform, grow and develop.
• Contribute to full omnichannel integration connected to the Retail Area, securing the Retail Area is working and evolving in full alignment with the totality of our business, including franchisor, external partners, Ingka functions, Digital Areas, and across Retail Areas.
Skills that are needed in this role:
Broad and extensive business understanding.
• Strong knowledge of web, app, social commerce and live shopping retailing across different geographies.
• Strong knowledge of Digital Merchandising and ability to use it to strengthen IKEA's differentiated position in the markets.
• Strong understanding of financial cost & growth drivers and their effect on profitability based on an omnichannel perspective.
• Ability to establish and drive a customer centric, performance driven culture with IKEA values at the core.
• Strong and demonstrable critical thinking and problem-solving skills.
• Strong ability to process insights from data, decipher consumer behaviors and formulate hypotheses on how to address them.
• Growth mindset and ability and desire to continuously learn in today's changing environment.
• Strong ability to lead in the unknown.
• Strong influencing and communication skills.
Appreciated for this role will be:
• Knowledge of IKEA governance and processes .
• Strong knowledge of the IKEA franchise system and IKEA Retail operations and development.
• Senior experience in consumer-facing business and Digital CMP development and/or operations.
• Proven experience from senior leadership role(s).
• Experience from a global organisation, leading in a complex business environment with physical and digital operations and development.
• Proven experience in building large scale networks and collaborations.
• Strong stakeholder management skills.
• Excellent English language skills, verbal and written.
• Extensive knowledge of IKEA Brand, culture & values
Together as a Team:
Omni Meeting Points area is assigned to create and improve how customers seamlessly meet, connect and interact with IKEA, within and across all channels to:
• Drive conversion & profitability by bringing the Growth plan to life across all channels
• Create more happy customers with consistent and frictionless customer experiences
Questions and support? Let's connect!
We look forward to receiving your application in English (CV and motivation letter) as soon as possible but no later than January 7th. Warmly welcome with your application! Also, a background check will be part of the recruitment process for the final candidate.
Så ansöker du Sista dag att ansöka är 2023-12-29
E-post:
ankita.sharma@ingka.ikea.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ingka Services AB (org.nr 556608-1351),
http://www.ikea.se Älmhultsgatan 2 (
visa karta)
215 86 MALMÖ
Arbetsplats Ingka Services AB
Jobbnummer 8338919
Observera att sista ansökningsdag har passerat.