Dell AB söker en dansktalande Credit Coordinator - Dell AB - Supportteknikerjobb i Upplands-Väsby
Dell AB söker en dansktalande Credit Coordinator
Dell AB / Supportteknikerjobb / Upplands-Väsby
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Credit Coordinator Outsource - Danish speaking

From the office of Dell AB in Stockholm the Credit Collections activities are done for the Relational Nordics Region. Within a enthusiastic team responsible for the entire process of Credit Collections, but with clearly defined own responsibilities, your aim and drive is to achieve high targets. At the moment we are looking for a coordinator to work with our Danish customers.

* Responsible for all outstanding balances which are transferred to Outsourcing. In practise this involves preparing and maintaining complete files for the agencies, maintaining a database and monitoring the results on a constant base.
* Be a key contact and a Coordinator in the real sense of the word for the entire Collections team for all issues regarding Outsourcing. In this regard your work is complementary to the Primary Process of Collections and as such cooperating intensively within the Collections team is a must.
* Be single point of contact for all internal departments, responsible for maintaining processes and SLA's.
* Liaise with the Outsource agencies about all relevant issues. As such also responsible for the processes and good communication between Dell and all external parties involved.
* Report on a weekly base to the Collections manager about attained results and major customer issues.
* Overall responsibility for all accounts that have been transferred from the primary or outsourced process for Litigation, Bankruptcy, Fraud or bad debt.

Ø Managing Work
Ø Dealing with Ambiguity: Ability to organize and prioritise workload and work under pressure in a rapidly changing environment
Ø Action Oriented: Enjoys working hard and drive for results
Ø Priority setting: Capable of organizing work and creating focus to accomplish the targets set
Ø Managing and Developing Yourself
Ø Excellent communication skills (written as well as verbally)
Ø Learning on the Fly: Eager to learn, flexible attitude and taking initiatives
Ø Command skills: capable of taking unpopular stands if necessary
Ø Strategic/Longer term Contribution:
Ø Business acumen: Being aware of internal and external customers needs. Has skills for negotiating with all parties to resolve issues.
Ø Identify opportunities to improve existing processes

Ø Functional Skills
Ø Financial Background (at least 3 year working experience in credit management/ finance field required)
Ø Organization agility: knowledge of how organisations work
Ø Working knowledge of financial systems
Ø Good knowledge of Excel and Oracle
Ø Preferably tri-lingual: Danish, Swedish and English
Ø Flexibility with regard to working hours and possible travelling

Liase with colleagues from the Finance department, as well as with colleagues from various internal departments (Sales, Customer Care, Technical Support) and external customers on mor


Tillsvidare, Heltid

Fast lön, månadslön

Marie Svensson, 08-59005926 Direkt, 08-59005100 Växel, 08-590005100, , Rekryterare

Dell AB
Box 709
19427 Upplands Väsby


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