Dansktalande Service Desk Technician. Global Company -Great oppo
H International Search & Executive Management AB / Supportteknikerjobb / Göteborg
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hela Sverige For our client we are looking for a Service Desk Technician. Assignment 100%.
Göteborg, Sweden.
Job description
In this role you will
* Handle calls and tickets as defined in processes.
* Ensure Service Desk SLA's and KPI's are met.
* Ensure that routines and process are followed.
* Actively ensure that tickets are handled in a satisfactory manner.
Working on Phone/Mail/Chat/Web
* Handle incoming support calls from customer users (within SLA).
* Handle incoming mail from customer users (within SLA)
* Handle incoming chats from customer users (within SLA)
* Handle incoming Web tickets from customer user (within SLA)
Supporting people with
* Log/update tickets for incoming calls.
* Handle tickets as defined in Supporting procedures/processes and Knowledge Base.
* Log and categorize tickets in Service Now ticket management system.
* Technical troubleshooting of computers, printers, network etc.
* Troubleshooting of systems and applications.
* Handle order requests from customer user (permissions, hardware, software etc.)
* Answer questions from customer users as defined in scope.
* Guide customer users in supported systems and applications.
* Transfer tickets to 2nd line/third party as defined in processes.
* Work according to ITIL v3, Incident Management.
Required skills
* Experience of supporting Windows (Vista, XP, Win7,Win10)
* Experience of customer service/support by phone, chat and email
* Experience of ITSM tools ticket system e.g. Service Now
* Be fluent in Danish and English, spoken and written
Personal Profile.
* Have a positive attitude
* Have a responsible personality
* Have a sense of responsibility
* Excellent interpersonal skills
* Be service minded
* Be a Team player
If you are interested of the role and/or want to know more, please apply with:
• Updated CV
• your hourly rate (all included)
• Name and telephone number to 2 reference persons we can contact
Ps. No reference person contacted before we have contacted you
• Information on when you are available to start
• Short description why you think you are suitable for this assignment - earlier assignments, employments, education and personal qualities.
You can also connect with me on LinkedIn / contact me on: +46 708-742 432. We are looking forward to your application!
Varaktighet, arbetstid
Heltid/ Ej specificerat
Publiceringsdatum2019-12-02ErsättningTimarvode/Fastlön
Så ansöker duSista dag att ansöka är 2020-01-02
Klicka på denna länk för att göra din ansökanFöretagH International Search & Executive Management AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare H International Search & Executive Management AB (org.nr 556973-7520),
https://www.hudson.se/sv-se/ Jobbnummer 4983159
Observera att sista ansökningsdag har passerat.