Customer Support Specialist
Trapets AB / Supportteknikerjobb / Stockholm
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Visa alla supportteknikerjobb i Stockholm,
Solna,
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Sundbyberg,
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hela Sverige Visa alla jobb hos Trapets AB i Stockholm Are you interested in helping others, working with service and have a huge interest in tech?
Are you looking forward to work with a team that values a good laugh in-between work tasks?
Then you might be exactly who we at Trapets IT Operations are looking for!
Are you the one?
We believe that you, like the rest of the team, are a non-prestigious person who loves to help our customers. A service-minded person with a great interest in tech and the ability to take ownership within your responsibilities.
Your attitude and willingness to help and deliver a fantastic customer experience together with our IT Operations team, will make you a star in our team. You will be the single point of contact for our customers, escalating matters to 2nd and 3rd line, and setting the highest standard in the first contact with our customers. You will be an expert in our products in the future without a doubt.
What you would do, some examples:
Solve 1st line support tickets.
Manage daily support meetings.
Monitor the support portal and make sure that no tickets are left unassigned.
Learn Trapets' products, tech and functionality.
Escalate tickets within IT Operations, to Customer Success and to Development.
Figure out ways to improve our processes and ways of working
Furthermore, we are happy to see that you:
Have a couple of years' experience of tech support (software applications & systems)
Find great pride in the work you do
Love tech and software
Love helping others
Fluent in Swedish and English
Accept all kinds of background music when working
The team
You will work with one of, if not the best IT Operations team in the industry.
We define ourselves as a team that are diverse, respectful, open, equal and most importantly: we have fun together!
One of our common denominators is music: we listen to pretty much anything and we constantly argue about the daily playlist, a never ending battle.
We are:
Chloé - Food & music
Mats - Pinball & video games
Daniel - Nature & sports
Elin - CrossFit & fashion
Robin - Tech & graffiti
Lukasz - Gym & CS:GO
The company
Trapets' office is located at Kungsgatan in central Stockholm. We are a fast-growing company specializing in software services for automatic monitoring and compliance in the global financial industry. We are a market leader in the Nordic region and now we are expanding globally.
Everyone at Trapets contributes to success. We welcome innovative ideas and are happy to see that everyone in the company is involved. For us who work at Trapets, culture is incredibly important, and we have a wonderful team spirit. The daily work is complemented by recurring joint breakfasts and activities as well as conferences where team-building and future strategies take place.
Do you want to contribute with us to the benefit of society and work to combat financial crime? Then Please apply today!
If you have questions and / or thoughts, contact Tomas by e-mail
tomas.ryden@trapets.com or by telephone 073-424 85 82.
Publiceringsdatum2022-04-12Så ansöker duSista dag att ansöka är 2022-05-31
Klicka på denna länk för att göra din ansökanAdressTrapets AB
Kungsgatan 56
11122 Stockholm
Omfattning Detta är ett deltidsjobb.
Arbetsgivare Trapets AB (org.nr 556586-4773),
http://www.trapets.com Kungsgatan 56 (
visa karta)
111 22 STOCKHOLM
Jobbnummer 6534608
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