Customer support / sales assistant på Aarke!
Aarke AB / Butikssäljarjobb / Stockholm
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We design, develop, manufacture and sell premium home appliances to the global market. The company is expanding rapidly and we are currently present in 25 markets around the world.
We are looking for a service minded person with strong administrative skills to join our team. This person will have the following responsibilities:
CUSTOMER SERVICE
A premium brand needs premium customer service. When something in the customer experience chain fails we need to provide excellent service to reach 100% customer satifisfaction. You will handle inquiries to our global support inbox from all around the world and you will communicate with end-consumers, distributors and retailers to solve problems.
Interacting with end customers in a professional, friendly and efficient manner and quickly reacting and responding to problems
Processing customer returns & claims correctly and in-time
Communicating with the development and business team and suggesting improvements to minimize the return rate.
Help improving the aftersales process.
SALES AND MARKETING ASSISTANCE
Contribute to the administration of sales and marketing activities together with team.
Assisting with distributor queries
Assisting with marketing and promotional activities such as social media, mail-outs and co-ordinating campaigns
Project management
THINK YOU'VE GOT WHAT IT TAKES?
If so, please apply online with a combined CV and motivation letter (in English). Tell us about yourself. Tell us why you're interested in joining our team, and talk to us honestly about what you feel you can bring to our team. Attitude and ambition is more important than your CV.
Apply Now!
Flawless in English and Swedish
Good writing skill
Strong problem-solving skills
Positive attitude
Good analytical ability
Experience
We are open to candidates without previous customer service experience, however:
Customer Service/Sales background is a plus
Knowledge from customer support systems such as Zendesk and Freshdesk is appriciated.
Creative environment
Global travel and communication.
Opportunity to be one of the first employees in a sucessful startup
Fun & supportive work environment
Excellent opportunity to learn new skills
Endless career opportunities
Publiceringsdatum2018-11-28Så ansöker duSista dag att ansöka är 2018-12-20
Ange följande referens när du ansöker: Kundtjänst
KontaktJonas Groth
work@aarke.comFöretagAarke AB
AdressAarke AB
Erstagatan 24
11636 Stockholm
KontorsadressErstagatan 24
Jobbnummer 4482054
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