Customer support representative (part-time)
Flightradar24 AB / Butikssäljarjobb / Stockholm
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hela Sverige Visa alla jobb hos Flightradar24 AB i Stockholm *Respond to questions, via our email support platform (Freshdesk), about Flightradar24 features, content, and technical issues
• Troubleshoot technical issues and write bug reports
• Triage issues and escalate them when necessary
You're passionate about helping others, tech savvy (extra points for an interest in aviation, Linux experience and/or radio amateur background), and fluent in English (more extra points if you speak another major language).
QUALIFICATIONS
• Customer support experience
• Fluent in English
• Passion for helping others and creating customer support experiences that wow users
• Strong interest in technology
• Ability to troubleshoot problems to find speedy resolutions, prioritise and manage time effectively
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
• Experience working in an international setting
PREFERRED QUALIFICATIONS
• Strong interest in aviation in general and Flightradar24 in particular
• Customer support experience in a high-volume environment and familiarity with a case management system, preferably Freshdesk
• Linux experience
• Familiarity with ARM based devices like Raspberry Pi, Beaglebone etc
• Radio amateur background
• Fluent in major language in addition to English (e.g. French, Japanese, Arabic, Mandarin)
Flightradar24 is one of the hottest tech companies in Sweden. Our flight tracking service has 2 million daily users. Our professional customers include some of the largest companies in the aviation industry.
Varaktighet, arbetstid
This is a part-time position (15-20 hours per week) with most of the hours being spent on remote work on Saturdays and Sundays. You'll work least one weekday per week in our office in Stockholm, Sweden. 20%-40%
Publiceringsdatum2017-05-03Så ansöker duSista dag att ansöka är 2017-05-31
FöretagFlightradar24 AB
AdressFlightradar24 AB
Brunnsgatan 13
11138 STOCKHOLM
KontorsadressKungsgatan 12 9 TR
Jobbnummer 3474377
Observera att sista ansökningsdag har passerat.