Customer support representative - Flightradar24 AB - Butikssäljarjobb i Stockholm
Customer support representative
Flightradar24 AB / Butikssäljarjobb / Stockholm
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- Effectively resolve customer enquiries about Flightradar24 features, content, and technical issues in a considerate and timely manner, via our email support platform (Freshdesk),
* Compose thoughtful, personalized responses for a variety of customer requests
* Triage incoming requests and spot trends in customer issues to flag for the rest of the team
* Identify, reproduce, and document bugs for the development teams

* You have a passion for helping others and creating customer support experiences that wow users
* You have customer support experience, preferably in an environment with high volume of tickets and using a case management system
* You are fluent in English, preferably also in one more major language (e.g. Chinese, French, Japanese)
* You have a strong interest in technology in general and preferably aviation in particular. Big plus if you have Linux experience and/or familiarity with ARM based devices like Raspberry Pi, Beaglebone etc and/or radio amateur background
* You have the ability to troubleshoot problems to find speedy resolutions, prioritise and manage time effectively
* You are skilled at handling multiple issues at once to efficiently solve a large number of inquiries

Flightradar24 is the world's most popular flight tracking service 2 million of daily users, including many aviation professionals. You'll work with a very international group (over a dozen different nationalities represented) of tech-savvy aviation enthusiasts in our office in Stockholm, Sweden.

Varaktighet, arbetstid
You'll typically work regular office hours Monday-Friday, but there will be the occasional weekend shift as well.

Publiceringsdatum
2017-08-23

Så ansöker du
Sista dag att ansöka är 2017-09-22
Ange följande referens när du ansöker: Customer Support Rep

Företag
Flightradar24 AB

Adress
Flightradar24 AB
Brunnsgatan 13
11138 STOCKHOLM

Kontorsadress
Kungsgatan 12 9 TR

Jobbnummer
3658484

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