Customer Support @ Quiddly
Finqr AB / Supportteknikerjobb / Malmö
2024-05-20
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Join the transactional revolution! Quiddly is on a mission toward transactional transcendence! With us, you will be at the forefront in fintech. You will have the opportunity to work with the latest technology in a fast-paced startup environment.
Quiddly builds a platform for invoice service, factoring, and debt collection where we streamline operational processes and modernize the payment flow. You will join the expansion of our platform as we grow. Sounds good? Keep reading!
About the job:
In this role, you will be responsible for providing technical support for a rapidly expanding business that operates a web-based platform handling invoice service, debt collection, and factoring. This platform encompasses backend services as well as three web-UIs and utilizes cutting-edge technologies including Google Cloud Platform. While the technical support has so far been managed by senior personnel and developers, you will have the unique opportunity to become the primary resource dedicated exclusively to support functions
What you will be doing:
Work directly with a handful of customers. We support super users within our customer's organisation.
Solve customer's issues through intervention via UIs or guidance using your product expertise.
Communicate and prioritizebugs to developers.
Communicate delivery of bug fixes to customers.
Gather information from experts in the company to solve issues and contribute toward documenting this knowledge in internal and customer-facing documentation.
Carry out the configuration of new and existing customer environments and ad hoc jobs related to supporting customer operations in cases where UIs are not yet available.
You will report directly to the VP of Engineering and work closely with the development and operations to solve customer issues. You are the first dedicated customer supportperson and we will invest heavily in your growth and development in our technology and business area to make you successful in this role. For the right candidate, this career offers great opportunities.
We offer you:
Allocation in our Options Program Remote work up to 50% of your working hours Select your own equipment from preferred supplier 6 weeks prepaid vacation Occupational pension according to ITP plan Parental leave pay in connection with parental leave Insurance & annual health check Wellness allowance of 4,000 SEK / year Paid parking just outside our office Bicycle benefit for those who prefer to commute by bike Breakfast & Fika - Crackers and fika are always close at hand Join regular after works and happenings! Ping Pong til you drop in our internal table tennis league Team spirit - become part of a tight and successful team Saas & Fintech - two of the hottest industries on the market A development plan for you as an individual Great career opportunities within the Blingdale Group
Who are you?
To be successful in the role ofCustomer Support you will need:
Swedish: Primary fluency (ILR level 5) and English: Professional working proficiency (ILR level 3+)
Great communication and interpersonal skills
Interest in finance and technology
Bonus if you have:
A degree in Computer Science, software development, or similar.
Ability to script (code) tasks
Google Cloud Platform Experience
Documentation experience
Experience as a technical support professional
Experience in a finance professional, especially in invoice service, factoring, or debt collection in a technical role.
We also believe that you are
Customer-focused
Fast learner with high capacity
Proactive mindset
Structured and diligent
About Quiddly
Quiddly, which is part of the Blingdale Group, is a software company that licenses and develops platforms for credit and invoice management. We are currently offering modules for invoicing, factoring and debt collection, payment solutions,and our integration engine Squidd. We own, develop and maintain all source code, while focusing on scalable, secure and flexible system architecture.
Quiddly's concept is simple, but the solutions are advanced. Our customers can pick and choose from our presets to lay the foundation for a new fintech product. Everything is state of the art modular technology that integrates with all types of systems.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-06-23
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Finqr AB (org.nr 559093-5978),
https://blingdale.com/ Arbetsplats Blingdale
Kontakt Johanna
0702704595 Jobbnummer 8692273