Customer Support Engineer positions open at Telia Carrier
Telia Company Telia Carrier / Butikssäljarjobb / Solna
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hela Sverige Telia Carrier owns and operates one of the world's most extensive fiber backbones. Our mission is to provide exceptional network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities. By working close to our customers, we make big ideas happen at the speed of fiber.
Discover more at
www.teliacarrier.com Both full time and part time hourly-paid positions are being recruited. S everal positions opened, 24/7 shifts occur.
Telia Carrier (TC) is one of the world's leading providers of network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities.
Customer Support Center (CSC) is TC's single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale users world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. CSC is a technical customer support unit with strong business acumen and customer focus. We deliver a world-class customer experience to build business trust and reliability with our customers. Employees are scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur.
Improving our way of working is key which is why you are expected to raise various issues. We work with continuous improvements so you need to find change appealing. Key responsibilities
Take care of our customers' requests (incoming by telephone, e-mail, web interface and/or fax)
Log all actions taken, and contacts with customers, in the appropriate system
Perform in-depth level of analysis and troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support
Keep track of SLA thresholds and commitments and chase information and progress status with other internal units and external providers
Be responsible for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible
Write reason for outage reports to customers upon request
Contribute to the process and routine development and improvements and share knowledge
Exemplify the company values & code of ethics in the daily workflow
You are
Service and business minded
A self-driven problem solver with strong analytical capabilities
A team player who likes technical trouble shooting just as much as interacting with customers
Indifferent to a stressful environment
Able to handle several issues simultaneously
An excellent communicator and keen to collaborate with others
An extrovert, actively networking with the organization
Possessing good understanding of a multi-cultural environment and interest to work in such
Able to easily learn and adapt new routines, support systems, technologies
Qualifications and skills needed
Excellent/ fluent English (written and spoken) on a highly technical & professional level
A degree with major in Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
Solid knowledge of IP technologies, as well as other telecommunication technology layers such as transmission, voice, roaming, Ethernet
The following skills are meriting:
Cisco/Juniper certification and/or understand of signaling
Other related university studies
ITIL knowledge
An additional language (apart from English and Swedish) on a fluent level. Russian and Spanish language skills are a priority at the moment
Working hours A continuous 24/7/365 shift list, single shifts and on-call duty might occur.
Application To be sent to
Anna.Demchenko@teliacompany.com and
Marcus.Sjodin@teliacompany.comVaraktighet, arbetstid
full time and part time full time and part time
Publiceringsdatum2017-10-02ErsättningCollective agreement
Så ansöker duSista dag att ansöka är 2017-10-17
Klicka på denna länk för att göra din ansökanKontaktAnna Demchenko +46 8 50451460, +46 70 5105600
FöretagTelia Company Telia Carrier
AdressTelia Company Telia Carrier
Vitsandsgatan 9
12386 Farsta
KontorsadressVitsandsgatan 9
Jobbnummer 3728770
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