Customer Support Agent
Natural Cycles / Administratörsjobb / Stockholm
2017-11-01
Observera att sista ansökningsdag har passerat.
➡️ Klicka här för den senare publicerade platsannonsen "Customer Support Agent" (publicerad 2018-03-22) ⬅️
Visa alla administratörsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Natural Cycles i Stockholm Natural Cycles is a revolutionary approach to birth control and family planning. Whether you want to stay safe and healthy or whether you want to plan a pregnancy, Natural Cycles is the ideal solution for billions of women. Developed initially by two former physicists, Natural Cycles is clinically tested and the only app in the world certified for contraception. It is used to date by more than 500'000 women and backed by three leading VC firms.
We are looking for a Customer Support Agent who is passionate about our product, customers and our vision - and who shares our excitement and passion to make Natural Cycles a global success. As a Customer Support Agent for Natural Cycles, you will handle the core and heart of our company, our Cyclers. Natural Cycles currently have users in over 160 countries across the world.
Your role:
Customer support is the core of our company, and you will need to work with all departments in order to fully help our customers. You will handle customer support through emails and other channels such as social media and live-chat; you will go from questions about the menstrual cycle to logistics and payments, to tech-support and product development requests.
You will work with engaging our current and prospective customers through content creation and customer interaction and will regularly report your actions and results. As we aim towards being a high-end customer support we answer quickly and accurately, and always in an educating and caring tone of voice.
You will be working full time with us on location in our office in Stockholm.
Your profile:
You are driven by helping people and delivering excellent customer service and care on a daily basis. You strive towards meeting set goals every day, and work good under pressure but do know how to occupy yourself if the workload is at a lower level.
We see that you are very independent, while also not afraid to ask for help when needed.
You have a genuine interest in the female reproductive system and aim towards educating yourself in this field every day. You do not have any issues talking about the female and reproductive organs and systems, nor sexual relations or personal problems. Our Cyclers truly are our first priority, and we aim to help in any way that we can.
As we have customers all over the world, it is very important that you are free from prejudices against different cultures, religious views or ethnicities.
Qualifications:
1 to 5 years experience in Customer Service, either online or face-to-face interactions, Knowledge of how to meet everyone's different needs and concerns
Service-minded, compassionate & aquick thinker
Work just as good alone as in a close team: you will be surrounded by amazing co-workers, both within the Customer Support team as the entire company.
Fluent in English, both verbal and written, as this is the official corporate language. Some other language-skills are beneficial:German,French,Portuguese (Brazilian),Spanish,Swedish
Selections and interviews will be held continuously. Interviews and all contact will be held in English. Great emphasis is placed on personal matching for this position. Preferably, we aim to fill this position by the middle of January 2018.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2017-11-01Ersättning Lön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2018-04-20
Klicka på denna länk för att göra din ansökanKontaktYasmine Ben Brahim
yasmine.benbrahim@naturalcycles.comFöretagNatural Cycles
AdressNatural Cycles
Luntmakargatan 26
11137 Stockholm
KontorsadressLuntmakargatan 26, Stockholm
Jobbnummer 3779511
Observera att sista ansökningsdag har passerat.