Customer Success Manager (nordics And Dach)
UU Brand & Recruit AB / Kundservicejobb / Stockholm
2024-05-14
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hela Sverige At Proposales, we're changing the way hotels create and send business proposals. We're on an ambitious journey disrupting the status-quo with a product that fundamentally changes the daily workflow for our customers, and earning their trust is essential for Proposales long-term success.
We are looking for a customer-centric Customer Success Manager who loves to create "ah-hah!" moments to join our growing Customer Success team. You'll play a pivotal role in helping customers to achieve their desired outcome with Proposales as easily and smoothly as possible.
Joining a company early is exciting; not only will you play a critical role in developing and defining the customer success playbook. You'll also receive a competitive package, including salary, personal development budget, wellbeing grant, and above all, huge potential to rapidly grow your professional career by learning on the fly.
Your mission:
You'll take co-ownership over a portfolio of customers, acting as an expert point of contact for all things product
You'll work this portfolio of customers - using technology alongside face-to-face meetings, to deliver the best possible experience to our most important customers
You'll help build and execute a digital-led customer success strategy based on high-quality relationships, efficiency, data-driven discussions, innovation and business acumen.
A bit about the role:
Organize and coordinate onboarding for new clients
Co-ownership over a portfolio of customers together with the Sales Manager
Monitor overall customer experience and customer health metrics
Generate expansion and upsell revenue within the customer portfolio of properties. Cross-selling, up-selling and churn management,
Maintain broad and in-depth knowledge of the product, product features and upcoming product developments. Assist with testing and collecting feedback so our Product team can continue building the platform.
Help build the Customer Success playbooks and engagement strategies.
Support our Marketing team to build customer testimonials, nurture product ambassadors, and engage in the Proposales community.
About You:
You have a passion for customer happiness and an upbeat, engaging personality. You thrive on creating solutions to complex challenges
You are tech-savvy and pick up new software fast.
You are a great communicator. You enjoy chatting with customers, work well in teams and across functions
You like innovation and organisation. You look for ways to improve processes and to work smarter, not harder. If there's a function or a way to reduce redundant work, you're on it
Working proficiency and communication skills in both verbal and written English, Swedish and German
Previous experience from SaaS and startup companies
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-10-31
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare UU Brand & Recruit AB (org.nr 556787-9910)
Arbetsplats UrbanJobb
Kontakt Ida Garamvölgyi
ida@urbanurban.se 0704385325 Jobbnummer 8678539