Customer Success Manager
Monocl AB / Butikssäljarjobb / Göteborg
2017-09-19
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Monocl is a rapidly growing SaaS company enabling life science professionals to work smarter with the right external stakeholders. We have developed Monocl EGO, a cloud-based platform designed to help users collaborate and compete smarter. We operate both in Sweden as well as in the US and we are now looking to expand the team at our new office in Göteborg, Sweden.
Job description
We have had a tremendous growth in our customer base and we are therefore now looking to expand our Customer Success team with a new Customer Success Manager. You will work closely with our diverse customer portfolio, which includes Fortune 500 companies working in the pharmaceutical, medical device and life sciences industries. In your role, you will be driving customer engagement and ensuring that each user is working with Monocl EGO in a way which enables them to reach their challenging business objectives. You will be training and onboarding new users remotely as well as on-site in different locations across the globe.
We believe you have excellent communication skills, both orally and in writing, as you will be a key part of the front-line team for our customers. Your flexibility and technical proficiency gives you the possibility to educate the Monocl EGO user base, challenge their daily work flows and improve their competitiveness. You will also play a key part in providing written support documentation to the users.
Required skills
• Excellent oral and written communication skills
• Excellent people skills, team-oriented and professional manner
• Fluent in English
• Hands-on personality with excellent drive and an ambition to always walk the extra mile
• Comprehensive computer skills, including MS Office
• Comfortable with traveling in both US and Europe
• Bachelor or master's degree from University
Preferred skills
• Bio-based background (pharmaceuticals, biology, chemistry, etc.)
• Past customers success experience, preferably from SaaS solutions
• At least 2 years of working experience
As a person, you should have a positive, hands-on and pragmatic attitude. It is imperative that you are a team player triggered by ambitious goals and that you have the desire to always walk the extra mile. You will work closely together with a family of highly talented and ambitious colleagues who also like to have a lot of fun. We constantly challenge each other to push new limits and we never compromise on the end result. For the right person, this position offers excellent development and career opportunities in a company built for fast growth.
You will be based at our office in Göteborg. The position provides you a range of benefits, including competitive preventive health and pension programs. As part of our ambition to be a leading company in the industry, you will also be equipped with great hardware for the job. Best of all however, are all the warm and highly talented colleagues that you will get to work with.
Application process
This position will remain open for applications until October 6, 2017. We are continuously performing interviews and we may shorten the recruitment period if we find the right candidate early in the process. When submitting your application, make sure to highlight and demonstrate past relevant achievements that you are proud of and make sure to include relevant references.
Applications are sent to
career@monocl.com. Please note that all questions regarding the position are handled via the same email.
We believe you have excellent communication skills, both orally and in writing, as you will be a key part of the front-line team for our customers. Your flexibility and technical proficiency gives you the possibility to educate the Monocl EGO user base, challenge their daily work flows and improve their competitiveness. You will also play a key part in providing written support documentation to the users.
As a person, you should have a positive, hands-on and pragmatic attitude. It is imperative that you are a team player triggered by ambitious goals and that you have the desire to always walk the extra mile. You will work closely together with a family of highly talented and ambitious colleagues who also like to have a lot of fun. We constantly challenge each other to push new limits and we never compromise on the end result. For the right person, this position offers excellent development and career opportunities in a company built for fast growth.
Monocl is a rapidly growing SaaS company enabling life science professionals to work smarter with the right external stakeholders. We have developed Monocl EGO, a cloud-based platform designed to help users collaborate and compete smarter. Monocl EGO lets you find and engage with the right stakeholders, regardless if you are looking for scientific experts, investigators, medical institutions, customers or competitors. The platform contains millions of scientific experts and organizations, each seamlessly profiled to help you understand collaborations, research activities and financial transactions in a superior manner. Monocl EGO is empowered by a machine-learning architecture currently based on source data from research publications, clinical trials, grant funding, industry payments and more. We operate both in Sweden as well as in the US.
Publiceringsdatum2017-09-19Så ansöker duSista dag att ansöka är 2017-10-06
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Klicka på denna länk för att göra din ansökanKontaktKristoffer Gustafsson
kristoffer.gustafsson@monocl.comFöretagMonocl AB
AdressMonocl AB
Norra Hamngatan 4
41114 Göteborg
KontorsadressRedegatan 1 B
Jobbnummer 3709246
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