Customer Service to Maersk Line
Adecco Sweden AB / Butikssäljarjobb / Göteborg
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Are you looking to develop a career working closely with customers at a Global Industry Leader? Are you passionate about Customer Service and is comfortable in an international environment? Come and join a successful, intensively growing and ambitious Maersk Line Customer Service Team in Gothenburg!
About Maersk Line
Maersk Line is the world 's largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world 's largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
About the role
We offer you a unique opportunity to join Maersk Line as a consultant - an established company within international shipping & logistics. You will be an essential part of the company and get a high degree of personal responsibility. You will be working in a truly international environment and corporate closely with colleagues throughout the world. The Customer Service role reports to the Customer Service Manager and your responsibility is to own and manage the end-to-end customer experience of assigned customers. As a Customer Service, you should also seek continuous improvements for mutual benefit of the Customer and Maersk Line.
In your role as Customer Service your main tasks will include:
• Take full responsibility and ownership of customer shipments.
• Act as a primary point of contact for customers and communicate proactively to keep customers informed at all times.
• Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders.
• Engage in constructive and efficient issue resolution. This includes handling escalations and complaints.
• Address root causes and seek continuous improvements - constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
• Build strong and lasting relationships through understanding their business, their service needs and drivers of success.
• Display accountability for customer satisfaction by owning and managing customer facing activities.
About you
We are looking for a candidate with experience from Customer Service, preferably in an international environment. If you have an interest within logistics and have a knowledge about the processes within shipping, you are a suitable candidate. You must be fluent in English and Swedish, both written and oral.
Furthermore, we see that you have excellent interpersonal and communication skills and with a passion for Customer Service. You are dedicated, decisive and result orientated, with a "can-do" attitude and an excellent team player. You must be able to work under pressure while keeping quality in focus. We see that you are comfortable with Change Management and capable of delivering high quality before, during and after transformation.
Important for the role:
• Experience from Customer Service
• Fluent in English and Swedish
• Excellent interpersonal and communication skills
• Be able to work under pressure while keeping quality in focus
We will attribute great importance to personal suitability.
About the employment
The assignment as Customer Service is a consultative assignment with an appointment immediately ( 1 month of notice can be accepted for the right person). Initially, the assignment is for 6 months. As a consultant you will get an employment in Adecco Sweden. For the right person, there is a great possibility to be employed by Maersk Line.
We have collective agreements. We want you to feel good and we offer healthcare benefits, discount on training cards, etc. In order to make you feel safe, you are also covered by insurance and occupational healthcare.
Adecco is the world 's largest recruitment and staffing agency and our most important asset is our skilled employees. With us and our clients, you as a consultant, will be appreciated for your skills and for your ability to make a difference! Your workdays will be varied and you will gain experience in many new industries, systems and Environments.
About the application
The assignment will be filled immediately and we are therefore recruiting continuously during the application period. Please enclose your CV and personal letter and apply the "Ansök/Apply" button.
1. The first step in our recruitment processes is a personality test (MAP) that is sent to your mail after the recruiter has reviewed your application. Adecco uses tests as part of the process in order to make as quality assured and fair assessment as possible.
2. Responsible recruiter will then continuously review submitted applications and make a first selection.
3. If you are one of those who gets to the next step of the process,
you will be contacted for a telephone interview. Those who continue after telephone interview will be given the opportunity to come to Adecco and meet the responsible recruiter for a personal interview.
Please note that in some of our processes we also use video interviews, more tests and other assessment techniques. If this is the case, you will be informed about this in the process.
Contact details
If you have questions about the assignment or the recruitment process,
you are welcome to contact responsible recruiter:
Sandra Strindeborn via 031 - 725 45 63
If you have questions regarding registration, please contact Adecco 's Candidate Support:
kandidatsupport@adecco.se alt. via tel: 08 - 598 980 10.
Welcome with your application!
Keywords
Maersk Line, Customer Service, Service, Logistics, Shipping, Global Company, Global Industry Leader, Gothenburg, Adecco
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2018-03-16ErsättningFast lön
Så ansöker duSista dag att ansöka är 2018-04-15
Klicka på denna länk för att göra din ansökanKontaktSandra Strindeborn
FöretagAdecco Sweden AB
AdressAdecco Sweden AB
Östra Hamngatan 26-28
41109 GÖTEBORG
KontorsadressÖstra Hamngatan 26-28
Jobbnummer 4027767
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