Customer Service Team Member
Wallenius Wilhelmsen Logistics A/S / Butikssäljarjobb / Göteborg
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hela Sverige Wallenius Wilhelmsen Logistics is the leading independent provider of outbound logistics solutions for manufacturers of automotive and rolling equipment. We offer global and integrated solutions from factory to dealer, or anywhere in between.
Our services include ocean transportation, terminal and technical services, inland distribution and supply chain management. We have about 2 800 employees and offices in the Americas, Asia, Europe and Oceania. Together, we operate a seamless network that adds to our customers' competitive power and agility.
INFORMATION OM LEDIG TJÄNST
Titel: Customer Service Team Member
Beskrivning av arbetsuppgifter:
We are searching for an additional member to our Customer Service Department at our office in Gothenburg. Wallenius Wilhelmsen Logistics - Sweden Branch is situated in Skandiahamnen in Gothenburg. We're an office of 12 people and are serving the Swedish market.
The main purpose of this role is to provide an excellent customer support to WWL's customer and the main tasks will be to receive, record, and follow up on customer bookings for ocean transport, documentation, freight collection, system updates and maintenance of customer agreements.
The position reports to the Head of Customer Service in Gothenburg.
Responsibilities:
• Develop good customer relationships
• Respond to all general customer enquiries
• Liaise with customers on any issue
• Input and follow up on forecasting
• Allocation management
• Input and maintenance of booking info
• Inform customer of booking status
• Ensure correct freight rates are applied at end of booking
• Issue manifest and invoices in a precise and timely manner
• Record and respond to customer complaints and actively follow up
• Ensure relevant and timely communication with applicable departments e.g.: voyage management and operations
Beskrivning av kvalifikationer:
A successful applicant for this role will possess the following:
• Bachelor degree or equivalent by experience
• Good communication and interpersonal skills
• Very good written and verbal skills in Swedish and English (other European languages are considered a plus)
• Basic shipping knowledge
• Customer focused attitude
• The ability to prioritize work to meet deadlines
• Ability to learn fast and adapt to changes
• Team player
• MS Office literate
• Previous experience within export customer service is preferred
Publiceringsdatum2012-04-17Arbetstider och omfattningTillsvidare
Heltid
TillträdeSnarast
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-04-27
Please send your application and CV to:
Wallenius Wilhelmsen Logistics AB
Att: Helene thomsen
Box 38193, 100 64 Stockholm
or by email:
helene.thomsen@2wglobal.comAnsökan kan skickas till e-postadress:
helene.thomsen@2wglobal.comKontaktHelene Thomsen 031-645050,
helene.thomsen@2wglobal.comAnneli Larsson Head of Customer Service, Gothenburg. 031-645069
FöretagWallenius Wilhelmsen Logistics A/S
AdressWallenius Wilhelmsen Logistics A/S
40336 GÖTEBORG
KontorsadressSydatlanten, Skandiahamnen
KontaktuppgifterTelefonnummer: 031-645050
E-postadress:
helene.thomsen@2wglobal.com Jobbnummer 1216520
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