Customer Service / Quality Issue Analyst
JobBusters AB / Organisationsutvecklarjobb / Lund
Observera att sista ansökningsdag har passerat.
Visa alla organisationsutvecklarjobb i Lund,
Lomma,
Staffanstorp,
Burlöv,
Kävlinge eller i
hela Sverige Visa alla jobb hos JobBusters AB i Lund,
Malmö,
Landskrona,
Trelleborg,
Helsingborg eller i
hela Sverige Job Description
For our well-known client in Lund, we are searching for a Quality Issue Analyst.
In this role, you will analyze incoming technical issues related to their customers packaging equipment and spare parts, performing systematic reporting of issues and claims to forward them to responsible organization within the organization. You will lead the compensation to customer and analysis to enable fact-based communication and decision making on many different levels.
Example of work tasks:
• Analyze the problems, analysis of root cause and involve responsible organizations.
• Analyze customer claims, provide compensation, forward to root cause owner according to claim policy.
• Analyze data and create statistics and reports on issues and claims to support business decision.
• Ensure data quality and share update on root cause and corrective actions taken.
• Support and coach the organization on process and tool utilization.
• Communicate on daily basis with our customers and collaborate internally to find solutions.
Company Description
Our customer is a multinational packaging industry company originally founded in Sweden. Here, people work actively to develop solutions and techniques in order to constantly be at the forefront of their industry.
About JobBusters
JobBusters is an authorized staffing and recruitment company targeting white-collar workers and was started in 2011. We at JobBusters care about our consultants and our goal is always to build long-term relationships with both consultants and clients. Our goal is always to match our clients' dream candidates with our candidates' dream jobs!
Qualifications
• You have experience of quality analysis, general equipment knowledge, data collection, and reporting.
• You have a deep experience where you have worked with quality- and/or customer service management.
• You have experience from stakeholder management in an international environment, including direct customer contact.
• You are fluent in Swedish and English, both oral and written.
When you join JobBusters
As a consultant at JobBusters, you can feel secure with a collective agreement, available consultant managers and committed recruiters. As a consultant, you also get access to our network of exciting companies and clients! For us, it is important that you as a consultant feel comfortable, feel a sense of security and community with us as an employer. We offer an occupational pension, salary change and the option of flexpension. You also get access to our benefits portal, where in addition to wellness allowance you have access to lots of discounts and offers in wellnes, home and leisure, transport, healthcare and much more! Your well-being is of the highest priority for us and we offer, among other things, a digital solution that helps our employees find tools to deal with all the challenges of everyday life, both at work and in private life.
Personal qualities
To fit for this assignment, we believe you are comfortable to work on your own in an independent way. You seek to be a part of an international environment as well as you should be able to work under stress and time pressure.
Your focus on quality is strong, you are structured and precise. You demonstrate customer focus and strive for customer satisfaction. You are an analytical and well-organized person who enjoy problem solving. You have technical interest and ability to go to the depth on issues. At the same you can think in a broader perspective with overview how things are connected. You have high communication skills and can collaborate easily with others across boundaries.
Admission and Application
Full time position, 40 hours per week. The position will start as soon as possible, and the assignment is expected to run until 2024-03-29, with possible extension. For this assignment you will be employed by JobBusters as a consultant at our client. Submit your application in English today, as interviews are ongoing.
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2023-09-22
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "5241".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Jobbusters AB (org.nr 556826-5606),
http://jobbusters.se/ Arbetsplats JobBusters
Kontakt Johanna Johnsson
johanna.johnsson@jobbusters.se +46 72 188 33 99 Jobbnummer 8052026
Observera att sista ansökningsdag har passerat.