Customer Service Center Representative To Tsic
TeliaSonera International Carrier / Butikssäljarjobb / Stockholm
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hela Sverige Visa alla jobb hos TeliaSonera International Carrier i Stockholm TeliaSonera International Carrier owns and operates one of the world’s most extensive fiber backbones. Our mission is to provide exceptional network infrastructure and services – empowering individuals, businesses and societies to execute their most critical activities. By working close to our customers, we make big ideas happen at the speed of fiber.
Discover more at
www.teliasoneraic.com .
TeliaSonera International Carrier (TSIC) is one of the world’s leading providers of network infrastructure and services – empowering individuals, businesses and societies to execute their most critical activities.
Customer Service Center is TSIC’s single point of contact regarding service incidents, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale user’s world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going incidents. Customer Service Center is a first line technical customer support with strong business acumen and customer focus. Our ambition is to deliver a world-class customer experience by focusing on quick resolution, when needed involving our second line units, and providing continuous updates about the resolution progress. Employees are required to be scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur.
Key responsibilities
• Register customer incidents (by telephone, e-mail, web interface)
• Perform initial analysis/trouble shooting
• Interact with our interfacing units to ensure incident resolution progress and valuable updates
• Keeping the customer updated about the incident progress throughout the incident life cycle
• Maintain ownership of cases handed over to others for resolution, meaning making sure we keep our promise to our customers in terms of updates, resolution times etc.
• Write reports to customers upon request
• Log all actions taken and contacts with customers in the appropriate systems
• Contribute to the fulfilment of the team via knowledge sharing
• Update routines and work instructions
• Exemplify the company values & code of ethics in the daily workflow
You are
• Customer oriented with a great passion for service
• Business acumen
• High technical interest
• Can handle stressful situations
• A team player with a great sense of responsibility
• A team player
• A “doerâ€, self-driven problem solver with strong analytical capabilities
• Able to handle several issues simultaneously
• Able to easily learn and adapt new routines, support systems, technologies
• Positive to changes
Qualifications and skills needed
• University degree from a technical university, preferably within network engineering or similar or a very high technical knowledge within the same.
• Fluent English skills (written and spoken) on a technical & professional level
• Good abilities of being able to communicate over telephone and in writing
• Experience of working in an international environment is meriting
• Knowledge, experience and understanding within the Telecom industry
Cisco/Juniper certifications are meriting
Please note, that this is a temporary position until January 2017.
Working hours:The work will continuously be on shift list 24/7/365, single shifts and on call duty might occur
Application:Please use the link to place an application. If you have any questions, please contact Catherine Krüger at
catherine.kruger@teliasonera.com but we do not accept application by email. We will go through the application as of from today, so please place an application as soon as possible!
Welcome to TeliaSonera International Carrier!
Varaktighet, arbetstid
Temporärt vikariat till January 2017
Publiceringsdatum2015-05-26Ersättningenligt kollektivavtal
Så ansöker duSista dag att ansöka är 2015-05-29
Klicka på denna länk för att göra din ansökanKontaktCatherine Krüger
FöretagTeliaSonera International Carrier
AdressTeliaSonera International Carrier
Vitsandsgatan 9
12386 Farsta
KontorsadressVitsandsgatan 9
Övriga kontaktuppgifter Jobbnummer 2310327
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