Customer Relationship Manager
Fingerprint Cards AB / Kontorsjobb / Malmö
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hela Sverige About Fingerprints
Fingerprints is a Swedish biometric company with headquarter in Göteborg that markets, develops and produces biometric components and technologies that through the analysis and matching of an individual's unique fingerprint verify the person's identity. The technology consists of biometric sensors, processors, algorithms and modules. Fingerprints engages around 500 dedicated people at offices in Göteborg, Malmö, Linköping, Copenhagen, Tokyo, Seoul, Shanghai, Taipei and Silicon Valley. Fingerprints shares are noted on Nasdaq OMX Stockholm.
At Fingerprints you will be working with the latest technology in a dynamic international environment, in a company under rapid development. You will be empowered with responsibilities and decision paths that are short and fast. Our people are engaged and each individual is important since our joint efforts contribute to our success.
www.fingerprints.com We are currently searching for a business oriented, hands-on Customer Relationship Manager who can help us increase productivity and efficiency and meet the fast-changing demands of the market.
The role:
In this role, you will be responsible for the planning and implementation of a customer relationship management system with the aim to optimize our sales processes. You will belong to our internal sales support organization, Global Sales Management, and will report to the Director of Sales Management.
Your main responsibilities include:
• Mapping of agreed sales processes into system capabilities and requirements
• Coordination of business requirements towards tool- and infrastructure providers
• Driving digitalization improvement projects to enhance the customer experience
• Acting as project leader and system owner within Sales Management to drive continuous improvements and development of Customer Relationship Management
• Providing support to the sales organization with administration and system usage, including creation of quotations/bids, registration of customers and update of CRM-data as needed
The location for this role is at our Malmö office. Travelling to our other locations may be required.
Your background:
The role requires a relevant university degree, preferably a Bachelor degree in IT, Business Adminstration or equivalent. We expect that you have a few years of professional sales support experience, and a good understanding of how CRM can improve ways of working within an organization. You have a practical mind-set and an eye for what needs to be done. You have previous experience from working with CRM- and ERP administration in an international setting.
To be successful in this role, you need proficient skills in Microsoft Excel. Excellent English skills are required (both written and verbal). It is preferred if you have previous project management experience as well as knowledge of Microsoft Dynamics.
At Fingerprint Cards, we live by our company values "Smart - Brave - Open - United". We work together and are open to new ideas to continue to build business value. We work in a fast-paced environment where change is normal, and you need to have a great amount of flexibility and problem solving capabilities to thrive in this role. A can-do-attitude and ability to take own initiative is essential. If you think this sounds interesting and fun, don't hesitate to apply!
Application:
We look forward to receive your application (CV and personal letter). The final application date is on August 31st. For questions regarding this role, please contact our recruitment specialist, Martin Karlsson:
martin.karlsson@fingerprints.comVaraktighet, arbetstid
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Publiceringsdatum2017-07-03ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-08-31
Klicka på denna länk för att göra din ansökanFöretagFingerprint Cards AB
AdressFingerprint Cards AB
P.O. Box 2412
40316 Gothenburg
KontorsadressP.O. Box 2412
Jobbnummer 3587986
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