Customer Operations Manager
Ericsson AB / Läkarjobb / Stockholm
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The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.
Responsibilities & Tasks:
• Manage all aspects of the complete delivery portfolio
• Handle customer and stakeholder engagement
• Develop the business
Position Qualifications
Core Competencies:
• Leadership Competence
• Financial Acumen and Analysis
• Business understanding
• Customer Relationship Handling
• Negotiation and argumentation
• Project & Program Management
• Communication
• Coaching & Mentoring
Preferred Qualification and Experience Requirements:
• The holder of the COM role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
• The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and/or Operations.
Additional Requirements, Physical Demands, Region/Local Specifications:
• Relocation, certifications, travel requirements, immigration, background check, etc.
• Local specifications, legal disclaimers, Conclusion, as applicable.
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday.
Publiceringsdatum2017-02-22Så ansöker duSista dag att ansöka är 2017-03-08
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3335735
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