Customer & Cargo Coordinator

Eukor Car Carriers Europe Filial / Organisationsutvecklarjobb / Stockholm
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EUKOR is one of the world's largest shipping companies specialising in transporting automobiles and other rolling cargo. We proudly deliver tailor-made ocean transportation and logistics services of the highest quality to the global automotive industry.

Role description:
• To co-ordinate cargo in order to fulfil contractual commitments and maximize customer satisfaction whilst contributing towards best tonnage utilisation with optimal cargo mix and voyage results.
• Ensuring customer satisfaction and commitments are met and work is carried out according to our defined processes and procedures.

Responsibilities:
• Customer Interface
• Act as primary customer interface developing customer focus and relationships
• Respond to all general customer enquiries
• Record and respond to customer feedback/complaints and actively follow up
• Support account management for nominated customers
• Monitor customer KPIs and seek corrective action to ensure adherence to performance targets

Budgeting / Forecasting
• Contribute to prepare budget and long term forecasts as required
• Prepare short-term forecasts as required
• Monitor customer forecasting and delivery performance Bookings
• Inform customer of Lines shipping requirement
• Input booking information and correct charges into relevant system
• Input and update Customer Agreements and SharePoint as appropriate
• Update booking with correct cargo details
• Inform customer of booking status
• FMC compliance as required
• Compile final booking lists/load lists
• Complete post-loading cargo tallies, investigate anomalies and circulate
• Communicating with Terminals and Operations Team

Requirements:
• Communication skills in a multi-cultural environment
• Building relationships and seeking to understand the wants and needs of other parties
• Ability to make active decisions and take positions
• Serving customers
• Excellent communication skills in English and German, both verbal and written
• Computer literacy

Publiceringsdatum
2017-10-16

Så ansöker du
Sista dag att ansöka är 2017-10-30

Kontakt
vfernholz@eukor.com

Företag
Eukor Car Carriers Europe Filial

Adress
Eukor Car Carriers Europe Filial
Box 38193
10064 STOCKHOLM

Kontorsadress
Swedenborgsgatan 19

Jobbnummer
3751645

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