Customer Experience Support to our clients Finnish department!
Academic Work Sweden AB / Kundservicejobb / Stockholm
2024-04-18
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hela Sverige Visa alla jobb hos Academic Work Sweden AB i Stockholm,
Solna,
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hela Sverige Does your heart beat a little extra for books, problem-solving and customer experience? Are you a "people person" who's passionate about giving customers the best possible service and like to familiarize yourself with problem solving? Do you have a good understanding of the Finnish market as well as communicate fluently in Finnish? Great! Then keep reading why this temporary position may be the perfect opportunity for you!
OM TJÄNSTEN
Currently, our customer's support team consists of a mixture of German, Swedish, Polish, Dutch, Danish, and Finnish speaking support agents who work together to provide the best possible service to the users of the audiobook platform. The need is long-term and the passes are placed mainly during the day during Monday - Sunday. The role is flexible as you can work from wherever you want and is therfore not tied to an office. As Customer Support, you are expected to be available to work at least 20 hours/week.
As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network and create valuable contacts for the future. Read more about our consulting offer.
As customer support, you will primarily answer Swedish customers' questions in our customer's web-based support system. These can be questions about how the service works, technical problems, account settings, sales questions, etc. To help you, you have ready-made email templates for the most common questions that you can use as a basis in your feedback to the customer.
ARBETSUPPGIFTER
Work tasks
• As a Customer Experience Support you will learn all about how BookBeat works and be responsible to solve customer issues. Answer incoming questions regarding, for example, content, account settings and sales from the company's customers via email
VI SÖKER DIG SOM
• Are a student at post-secondary level and have at least one and a half years left in your studies
• Has previous experience in customer service and administrative work
• Has very good knowledge of Finish and English, both spoken and written
• Are available for working 20h/w between monday-sunday
It is also highly meritorious:
If you speak and write freely in Swedish, German or Danish. If you have knowledge of other languages (Finnish, Dutch and Polish), this is also an advantage
As a person, you are interested in literature and good at expressing yourself in writing. You are curious about learning how things work and have a good sense of customer service and customer service. As the work is independent, it is also required that you have good problem-solving skills, are communicative and dare to take your own initiative.
Our recruitment process
This recruitment process is handled by Academic Work and it is our client's wish that all questions regarding the position is directed to Academic Work.
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
Ersättning Enligt avtal
Så ansöker du Sista dag att ansöka är 2024-05-18
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "15103818".
Omfattning Detta är ett deltidsjobb.
Arbetsgivare Academic Work Sweden AB (org.nr 556559-5450),
http://www.academicwork.se Arbetsplats Academic Work
Jobbnummer 8621638