Customer Experience Partner to Safmarine!
Adecco Sweden AB / Företagsförsäljarjobb / Göteborg
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hela Sverige Do you enjoy working within a support function with a focus on international relations, service and long-term customer relationship? Do you want to be part of a high performance team with a customer focus? We at Adecco Office & HR gives you the opportunity to develop as Customer Experience Partner at Safmarine.
Mayor responsibilities
Founded in 1946 in South Africa Safmarine Container Lines, part of the global Maersk group provides containerized shipping service to and from fast-growing and emerging markets such as Africa, Middle East, the Indian Subcontinent and South America. Today it exist over 1.200 Safmariners in 90 countries around the world. As a Customer Experience Partner you will work in an international and challenging business environment characterized by strong customer focus, high pace and dynamic team as well as diversity.
Your main responsibilities will include:
• to deliver a positive customer experience for all customers and to ensure a smooth exaction of the shipment lifecycle by working closely with the customer and internal teams.
• Hunt leads and follow up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities.
• Identify when leverage of external sales face to face interaction would benefit the customer relationship or where large potential profitability has been identified.
• Ensure all products and services are sold to the customer to maximize Safmarine profitability.
• Build strong relationships with all stakeholders including effectively handover of terms and conditions agreed with customers to our global service centre team.
• Be fully responsible for customer satisfaction and experience on interaction with customers.
• Promoting the Safmarine brand in daily interactions through various channels and agreed media.
Who are we looking for
We are looking for someone who has working experience within the shipping industry and understands the processes of shipping well. If you have an education within logistics this is an advantage. You need to be able to speak and write fluently in English and Swedish. As an experienced computer user and used to work in customer service, you will quickly get into your new duties.
In order to thrive at this workplace, you are a person who thrives in a fast-paced environment where you can work on many tasks in parallel. As a person you are customer-oriented and service-minded where you are driven to deliver exceptional service. Furthermore, you are a team player with good communication skills who likes to interact with other people. With the ability to solve problems quickly and a positive attitude you handle the high tempo that prevails and a changing work environment. You see new challenges as positive and you have a strong desire to develop and learn new things. We see that you are self going and have a drive to learn new things and want to develop within your position. This is a role with a lot of responsibility and you have to be self-motivated and comfortable within that kind of position.
We will place great emphasis on personal suitability.
About the employment
The employment as Customer Experience Partner will be as a consultant with immediate start. The employment will be within Adecco Sweden. To begin with the assignment is for 6 months with a good chance of prolongation.
Adecco is the world 's largest company within recruitment and staffing. In Sweden we are located in about 50 cities and have 5,000 employees. Our size means we have clients in most industries and a employment as a consultant with us often leads to both your social and professional network grows. Then we at Adecco works with many attractive companies that use us for their staffing is also the chance that you are offered services that never reach the open market.
Of course we have a union contract. We want you to feel safe and we offer wellness grants, discounts etc. For you to feel safe you are covered by insurance and occupational healthcare.
About the application
The position is to be filled immediately, and, for that reason, work with recruitment is being done on a continual basis during the application period. If you are interested, you should apply as soon as possible. You apply by registering via the form below. Attach CV and cover letter. Please send your application forms in English.
The first step in our recruitment process is that you will get one or more tests sent to your e-mail. Adecco uses the tests as part of the process in order to make such a quality-assured and fair assessment as possible. The recruiter then goes through the applications received continuously and makes a first selection. If you have the profile we are looking for, you will be contacted for a telephone interview. Those who pass this stage of the process will be able to come to Adecco and meet the recruiter for a personal interview.
If you have questions about the service or the recruitment process you are welcome to contact the recruitment manager Ida Matthiasson at: 031-725 45 44.
We look forward to your application!
Varaktighet, arbetstid
Heltid Visstid
Publiceringsdatum2017-03-21ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-03-31
Klicka på denna länk för att göra din ansökanKontaktIda Matthiasson 0317254544
FöretagAdecco Sweden AB
AdressAdecco Sweden AB
Östra Hamngatan 26-28
41109 GÖTEBORG
KontorsadressÖstra Hamngatan 26-28
Jobbnummer 3387402
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