Customer Care Agent
Twistshake of Sweden AB / Kundservicejobb / Västerås
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Are you a structured and driven person who wants to work in a fast-growing company? Then you should not miss this opportunity!
We are now looking for the next service-oriented star for our Customer Care team in Västerås warehouse.
About Twistshake
Twistshake is a young, fast-growing company with big dreams. We are committed, passionate, and strive to have the most satisfied customers in the industry. We keep our decision paths short and find opportunities and solutions where others are unable to.
We're offering niched and award-winning baby products with dedication towards attractive design, safety and quality. In a short period of time, we have disrupted the baby feeding market through our innovative and smart feeding products for children aged 0-4 years and our products are sold in over 90 countries.
In 2018 Twistshake became a part of the investment company eEquity. Twistshake has today around 70 employees. For more information visit our website Twistshake.com
At Twistshake there are great opportunities to make dreams come true. Twistshake is the company that offer our employees great opportunities. If you are a person who likes to take own initiatives, develop and show what you are passionate about. Then Twistshake is the right company for you who want to make a career within the company.
Key responsibilities
As a Customer Care Agent at Twistshake, it is your job to help our customers with technical, administrative, and product-related issues. You will have many daily customer contacts via email as well as chat and social media with B2B and B2C customers. Register, confirm and invoice sales orders, create and fill in documents on our customer's request. At the warehouse, you will be helping occasionally with the handling of our returned and unclaimed parcels.
In every and each of these customers' contacts, you will aim to exceed the customer's expectations. In addition to helping customers with questions related to their product and service, it is also your task to help the customer to increase their confidence by suggesting more products that meet the customer's needs. In customer support, you have an overly broad role which we think you will enjoy.
You also have a very close Collaboration with other departments internally (supply chain, finance, B2B sales, marketplaces).
About you
To succeed in this role, you have at least 1+ years work experience in customer service, preferably in e-commerce with brands within baby and kid's products. Prior experience with customer support platform tools such as Zendesk, e-mail & chat is preferred. We also see that it's meritorious if you have an economics degree and have previous experience with Centra & Alyson.
You are fluent in English and Swedish and have strong communication skills. Languages skills in German, Spanish or French are a big plus. You are skilled in negotiation and conflict- and problem-solving is your thing. You are used to prioritizing, multitasking and are not afraid of new challenges and work towards goals, both individually and in a team. And of course, you love to provide excellent service!
What we offer
We offer you to be a part of a dynamic, fast-paced, and innovative environment with fantastic colleagues, staff activities and a great workplace. Of course, we also offer pension, sickness and accident insurance, yearly wellness allowance and other benefits.
Employment: Permanent with trial employment for 6 month
Working hours: 40 h/week
Start: As soon as possible
Position: Is located in Västerås warehouse
questions about the position, please contact
HR-Manager: Hanna Josufsson,
hanna.josufsson@twistshake.comWe will interview ongoing so please send your application as soon as possible.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-02-17
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Twistshake Of Sweden AB (org.nr 556959-3469),
https://twistshake.com/ Arbetsplats Twistshake
Kontakt Hanna Josufsson
hanna.josufsson@twistshake.com Jobbnummer 8073905
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