Concierge

Viking Cruises AG / Receptionistjobb / Ospecificerad arbetsort
2014-11-11
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PURPOSE OF POSITION
Together with the Program Director you ensure fullest guest satisfaction and assist with shore-excursion activities and organisation of entertainment programs in accordance with Viking River Cruises Standards.

YOUR RESPONSIBILITIES
Assistance in organisation of embarkation and disembarkation
Coordination, confirmation and assistance with passenger departure arrangements and other travel connections (e.g. flight changes)
Organizing guest information documents (city maps / brochures / handouts)
Assistance in production of the daily program
Assistance to guests with lost luggage
Active guest relations and presence during onboard events
Assistance with presentation of guest entertainment
Update of onboard Infotainment system
Assistance with coordination of all shore excursions (including audio equipment)
Assistance with the processing of the onboard bookings
Occasionally accompanying excursions and walks
Assistance with coordination and reconfirmation of external entertainers
Assistance with Front Office tasks
Support to Captain, Hotel Manager and Program Director with safety drills
Assistance for guests in case of illness / accident
Concierge desk hours in accordance with Front Office duties /cruise layout
Conduction of inventory according to instructions
Assistance in other departments upon instruction from supervisors (if required)
Performance according to company standards and HACCP rules
Organisation of luggage duty on embarkation and disembarkation
Participation in loadings
Supervisor: Hotel Manager
Receives instructions from: Program Director, Hotel Manager, Corporate Program Services Manager, Corporate Operation Manager

YOUR PROFILE
Graduated education in hotel / tourism industry
Min. 1 year professional experience in same or similar position
International experience / experience on a ship is an asset
Excellent English skills, other languages (German and French) are an asset
Good computer knowledge (Office, Protel software), administrative experience
Excellent organisational and communication skills
Ability to work independently, service-oriented and guest focused
Flexibility and stress resistance, team player, commitment
Positive personality, neat appearance

Publiceringsdatum
2014-11-11

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
We will be conducting interviews in Stockholm on the 24th of November. Please note that application has to be in ENGLISH.
Ansökan kan skickas till e-postadress: office@vikingcruises.com

Företag
Viking Cruises AG

Övriga kontaktuppgifter
Telefonnummer: ++41616386060
E-postadress: office@vikingcruises.com

Jobbnummer
2064079

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