Business Calling Support, Epiroc
Epiroc Rock Drills AB / Supportteknikerjobb / Örebro
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hela Sverige Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at
www.epirocgroup.com.Join Epiroc IT as a Business Calling Support!
Are you ready to elevate your IT support career to new heights? Epiroc, a global leader in driving innovation across the mining, infrastructure, and sustainability, is on the lookout for a dynamic individual to join our team as a Business Calling Support Specialist.
About Epiroc
Epiroc is a global leader in providing innovative solutions to the mining, infrastructure, and natural resources industries. We are driven by innovation, commitment, and collaboration, ensuring our customers' success through a deep understanding of their needs. Become a part of our dynamic team and contribute to being the first choice for our valued customers.
Your mission
In the dynamic environment of Epiroc, your role as a dedicated Business Calling Support technician is pivotal for the efficient maintenance management of critical IT applications. Working closely with key business stakeholders, you'll comprehend unique processes and deliver precise support. Reporting directly to the Manager of IT Business Calling Intelligence, you'll collaboratively engage with diverse teams, including Business Calling Specialists at Level 3 support. Your influence spans globally, managing solutions like Cisco Jabber, Genesys, and MS Team External Calling within Business Calling Intelligence. Operationally, tasks include ELA, Incident and Problem Management, Voice Gateway Monitoring, Project Coordination, Troubleshooting, and proactive monitoring of Business Calling Intelligence.
Tactically, you'll enhance Business Calling Intelligence through change processes, project participation, and contribution to process development. The role doesn't involve specific strategic responsibilities, with authorization aligned with The Epiroc Way, Epiroc IT strategy, and security policies.
Your profile
With 2-3 years of IT Support experience, preferably in a multinational organization, you bring a solid foundation. An essential understanding of business processes, coupled with a university degree or equivalent working experience, is crucial. Demonstrating deep knowledge of Business Calling functionality, proficiency in Cisco Jabber and Voice Gateway Monitoring, and a working knowledge of LAN/WAN, data networks, and protocols are expected. Your logical mindset enables complex analysis, complemented by proficiency in written and spoken English.
Success in this role hinges on a strong collaborative spirit, excellent interpersonal and communication skills, an enterprising personality, and the ability to deliver within given frames. Good analytical and administration skills are also expected, contributing to the dynamic and innovative culture at Epiroc.
Location and travel
This position can be located in one of Epiroc IT Hub Locations: Perth (Australia), Prague (Czech Republic), Santiago (Chile), Nanjing (China), Bangalore (India), Boksburg (South Africa) Örebro or Stockholm (Sweden) or Garland (USA). In case a candidate from a different country applies and is successful, international assignment terms and conditions may apply.
Life at Epiroc
By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities! In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:
* Global career opportunities
* Epiroc University, for your own competence development
* Community involvement
* Benefits package, which amongst other things include flexible working hours and bonus.
Application and contact information
Please send your application, including CV and personal letter, by creating an account in our recruitment system as soon as possible but no later than 2024-03-24. We review applications on a rolling basis. Please note that due to regulations, we cannot handle applications received through email.
For questions about the position please contact hiring manager: Driss Hadi, Manager IT - Business Calling Intelligence,
driss.hadi@epiroc.comFor questions about the recruitment process or application please contact:
Nesrin.kaddoura@epiroc.comWe have already made our choices regarding advertising channels and consulting providers, and kindly request not to be contacted regarding such inquiries.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2024-03-24
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "70709-42303545".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Epiroc Rock Drills AB (org.nr 556077-9018),
https://www.epirocgroup.com Arbetsplats Epiroc
Kontakt Nesrin Kaddoura
+46195031237 Jobbnummer 8513155
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