Business Analyst - Ikea Retail Services - Ikea AB - Datajobb i Malmö
Business Analyst - Ikea Retail Services
Ikea AB / Datajobb / Malmö
2017-11-14

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ABOUT THE JOB
Customer behavior is changing rapidly all over the world. Digital development and the multichannel retail environment have empowered consumers to decide when, where, and how to shop. It has also changed the demands and the way customers want to contact IKEA before, during and after their shopping experience.
This means that more and more customers contact IKEA outside the store and this is expected to grow. The majority of these contacts are today channeled via our Customer Support Centre's (CSC) via telephone, email, chat and in some countries also social media and we are currently developing the way we handle these contacts.

Your assignment
IKEA Business Solutions is responsible for business solutions management across IKEA, developing new business solutions and keeping existing solutions relevant and running. We bring IT and business closer together through common ways of working.

As a Business Analyst you will be part of a team that leads and secure optimal utilisation and development of solutions that supports IKEA Customer Support Centre's. To increase customer satisfaction, we will support our co-workers at customer support centers with more efficient working methods. We are looking for a person who can take on this challenge and at the same time take part in the development of the actual business area.

Key assignment tasks will be to;
* Identify improvements by eliciting, analyzing, challenging and documenting stakeholder needs and detailed business requirements
* Support Product owners and Solution owners with business content in features.
* Facilitate the identification and elaboration of feasible business solutions for process, organization and service with business modelling while managing expectations among the stakeholders.
* Support with definition and validation of high- & low level design for business development activities in cooperation with the solution architect and vendor resources.
* Validate compliance of business requirements.
* Contribute to the creation of solution documentation in co-operation with process/business teams and IT vendors. Contribute to the creation of the 'learning offer' for the solution including training materials and delivery of training.
* Provide inputs for solution area business plan.
* Support interactions with process and business teams, Operations & Shared Services, Architecture, Information Security, Local IT, Information management teams

About you
As a person you show openness, willpower, drive and are challenged of working in a fast paced environment. We believe that you have strong social skills and you enjoy working with business through people. You know the importance of building cross functional relationships with both internal partners and vendors. You are also motivated by enabling business opportunities through IT Solutions.

To be successful in this role you need to have:
* Knowledge in the area of multichannel retailing
* Good understanding of Information Technology
* Knowledge and experience in business analysis, change management and requirements engineering process
* Good knowledge in business process analysis.
* Good at facilitating, planning and managing workshops and activities.
* Strong customer facing skills with a high customer service orientation.
* Knowledge of test methods and tools with focus on acceptance testing
* Basic understanding of project and software lifecycle management.
* Project experience from agile methodology (SAFe and SCRUM) is an asset.

The IKEA Group is responsible for global support and business development of the IKEA Retail organisation. It is our responsibility to lead the development of all channels and media, to support the development in our retail markets as well as to lead the positioning of total IKEA. These directions aligned to each other will contribute to fulfil our main objectives, to be the leader of life at home, gain long term profitability and growth.

Publiceringsdatum
2017-11-14

Så ansöker du
Sista dag att ansöka är 2017-11-24
Klicka på denna länk för att göra din ansökan

Företag
IKEA AB

Adress
IKEA AB
Ikeagatan 1
34381 ÄLMHULT

Kontorsadress
Älmhultsgatan 2

Jobbnummer
3802095


Sökord


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