Asus Nordic Looking For Finnish Customer Service 2nd Line Repres - Asus Nordic AB - Butikssäljarjobb i Stockholm
Asus Nordic Looking For Finnish Customer Service 2nd Line Repres
Asus Nordic AB / Butikssäljarjobb / Stockholm
2017-06-19

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We are looking for a Finnish customer service representant;

Job Description Overview: Responsible for the Service operations with specific accounts. You will help our customers with escalations and special cases when problems arise with our products that the level 1 support cant mandate to resolve. You will primarily work via email, but also over the phone. Ensure customer satisfaction goals are met. Ensure that all repairs are closed in the desired repair time and if not, close the case with a compensation! Please note that perfect Finnish is a must!

Here at Asus we value personal qualities, if you speak Finnish and have a interest in IT and value customer support, but don't have so much experience, your application could still be valuable for us.

Responsible for the Service operations with specific accounts. You will help our customers with escalations and special cases when problems arise with our products that the level 1 support can't mandate to resolve. You will primarily work via email, but also over the phone. Ensure customer satisfaction goals are met. Ensure that all repairs are closed in the desired repair time and if not, close the case with a compensation! Please note that perfect Finnish is a must!

Responsibilities:
Act as second line for the call center
Contact person for service accounts in a specific region with responsibility for the satisfaction and the turnaround time
Monitor the TAT - Provide end users with email support
Handle compensations and swap & credit escalations
Perform a market analysis and comparison for services
Prepare new training for our call center
Handle RMA & DOA restorations with contact with customers and validate the applications
Some Call center, Customer satisfaction and ASP reporting

* Fluent Finnish (written and spoken)
* Fluent English (written and spoken)
* Can do attitude
* Customer service minded

ASUS, the world's top 3 consumer notebook vendor and the maker of the world's best-selling and most award winning motherboards, is a leading enterprise in the new digital era. ASUS designs and manufactures products that perfectly meet the needs of today's digital home, office and person, with a broad portfolio that includes motherboards, graphics cards, optical drives, displays, desktops, Eee Box and all-in-one PCs, notebooks, netbooks, tablet devices, servers, multimedia and wireless solutions, networking devices, and mobile phones. Currently we have a global staff of more than 12,000 employees and 80 employees in Nordic.

Publiceringsdatum
2017-06-19

Så ansöker du
Sista dag att ansöka är 2017-08-03
Ange följande referens när du ansöker: Finnish

Företag
ASUS NORDIC AB

Adress
ASUS NORDIC AB
FINLANDSGATAN 10
16474 KISTA

Kontorsadress
Finlandsgatan 10

Jobbnummer
3564767


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