ABB Robotics is looking for a Technical Service Specialist!

ABB AB / Maskinreparatörsjobb / Västerås
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Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB's Robotics & Discrete Automation business is writing the future of flexible factory and smart machines by providing value-added solutions in robotics, machine and factory automation. Our integrated automation solutions, application expertise across a wide scope of industries and our global presence deliver tangible customer value.
Robotics Parts & Logistics is responsible for the availability and delivery of spare parts to our robot systems worldwide. There are nearly 30,000 spare parts in the offer and more than 120,000 order lines are yearly delivered from our warehouses. Our customers require high availability, fast deliveries and reliable support during the entire product lifecycle.
As a Technical Service Specialist within Robotics Parts & Logistics, Customer Service your main responsibility is to provide high quality technical support related to spare parts and software. The responsibility includes close co-operation with our internal customers/LBUs (Local Business Units) as well as other relevant ABB functions in purpose to continuously improve our customer experience.
The role is reporting to the Global Offer Manager - Customer Service.
Your responsibilities
Supporting the sales units, primarily in the European region, by providing information regarding spare parts, software and upgrades.
Drive changes and develop the support function together with our colleagues around the world.
Continuously improve master data and guidelines.

Your background
Technical understanding and know-how, both mechanical and electrical is favorable.
You are service-minded, driven and a supportive team member.
You have good communication skills, self-drive personality and a strong sense of ownership.
You build professional relationships easily and have strong social skills.
Experience of SAP is a plus.

More about us
At ABB you will join a team of professionals who are dedicated to creating a sustainable future through smart automation and electrification solutions. We believe smart people collaborate and always treat each other with care. We stay curious in order to find the best solutions, and we act with courage to deliver world-class products and services though our four business areas: Robotics & Discrete Automation, Motion, Process Automation and Electrification. Join ABB and make it your story! Let's write the future. Together.
Hiring Manager, Erik Falkeström, +4676-788 00 68 will answer your questions about the position. Union representatives: Sveriges Ingenjörer: Nicolin Ahlqvist, +4621-34 42 50; Ledarna: Lenny Larsson, +4621-32 85 47; Unionen: Roger L. Gustavsson, +4621-32 90 97. All other questions can be directed to Talent Partner Johannes Westermark Hester, +4672-464 45 22.
Does this sound like the next exciting step in your career? Apply today!
Last day to apply is 1 March, 2023.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.

Så ansöker du
Sista dag att ansöka är 2023-03-01
Klicka på denna länk för att göra din ansökan

Omfattning
Detta är ett heltidsjobb.

Arbetsgivare
ABB AB (org.nr 559193-0903), http://www.new.abb.com/careers
Kopparbergsvägen 2 (visa karta)
721 83  VÄSTERÅS

Arbetsplats
Västerås, Kopparbergsvägen 2

Jobbnummer
7449283

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